An interesting idea; this paper attempts to quantitatively measure the effort required to properly configure a new piece of software. In their example, they use a web container. This could provide a way to measure, and presumably, compare the configuration effort required between different products. The problem I found with this method was that the fundamental step in the process, determining the atomic configuration actions and assigning probability of failure to them, is an open research problem, and so the results reported in this paper are speculation based on hand-tuned data. Seems like they tried to slip this one past me.
Also, really bad graphs and mislabeled figures.
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